Shop Subscription Relief Refunds



 
To relieve some of the pressure due to the changing circumstances around COVID-19, we’ll now refund your shop subscription fees if you have to shut down your eBay shop for an extended period of time.

For April or May, or both, if you turn on your holiday settings and hide all fixed price listings between 1 and 25 of a calendar month, eBay will credit back that month’s shop subscription. If you turn on holiday settings and hide all fixed price listings for 13 days or more between 1 and 25 of a calendar month, but not the full period, eBay will credit you 50% of the month’s subscription.
 


Opt-in now




Turn on holiday settings now

 


FAQs

How does this promotion work with eBay’s Fee Deferral programme?

This promotion works independently of eBay’s Fee Deferral programme. Any credits will be as per the timings below regardless of any fees (including store subscriptions) you may have deferred via eBay’s Fee Deferral programme.

How can I opt-in?

If you are eligible for the promotion, click the opt-in button above and then make sure you turn on your holiday settings and hide your fixed-price listings. You’ll also have received this information by email inviting you to opt-in to the promotion, and you will see the same invitation in ‘My Messages’.




Terms & Conditions 

1. Promotion Period

The shop subscription refund promotion (“Promotion”) will be available from 1st of April to 25th of May 2020 (“Promotion Period”).  eBay will refund your shop subscription if you have to shut down your shop for an extended period of time in accordance with these T&Cs. For April and/or May, if you turn on holiday settings and hide all fixed price listings for the full calendar month eBay will credit back that month’s shop subscription. If you turn on holiday settings and hide all fixed price listings for 13 days or more between the 1st and 25th of a calendar month but not the full period, eBay will credit back 50% of that month’s shop subscription.

 

2. Eligibility

This Promotion is open to business sellers who:

  1. are registered on www.eBay.co.uk (the “Site”);
  2. have been invited to take part in the Promotion and have actively opted in via the RSVP link in the email or via the ‘My Messages’ page before the relevant date, in accordance with these T&Cs; and
  3. have an eBay shop subscription on the 28th of March 2020.

Participation is linked to the seller’s account and is not transferable.

 

3. Promotion and Procedure

  • This Promotion only applies to periods where you have turned on holiday settings and chosen the option to hide your fixed price listings. Any period where you turn on holiday settings but choose not to hide your fixed price listings does not qualify for this Promotion.

  • Click here for more information on how to turn on holiday settings and hide all your fixed price listings.

  • If your shop is on holiday with all fixed price listings hidden from the 1st to the 25th (inclusive) of April and/or May, eBay will credit back 100% of the shop subscription fee for that month. The Promotion is not retrospective for the previous month and you must opt into the Promotion before the 25th of the relevant month. For instance, opting into the Promotion on 27th April 2020, will not result in You receiving a credit for April in relation to your shop subscription fee. However, provided you have turned on holiday settings from then until 25th May 2020, and your fixed price listings are hidden, You will receive the credit for May 2020. In order to receive the credit for April, You must opt-in to the Promotion before 25 April 2020.

  • If your shop is on holiday with all fixed price listings hidden for 13 days or more from the 1st to the 25th (inclusive) of April and/or May (but not the full calendar month), eBay will credit back 50% of your shop subscription fees for  each month you qualify.

  • You will receive your credit as follows:
    • If you receive your eBay invoice at the end of each month: Any credit for April’s shop subscription will appear in your invoice dated April 30th. Any credit for May’s shop subscription will appear in your invoice dated May 31st.
    • If you receive your eBay invoice in the middle of each month: Any credit for April’s shop subscription will appear in your invoice dated May 15th. Any credit for May’s shop subscription will appear in your invoice dated June 15th.

  • If you have changed your shop subscription tier during the Promotion Period, we will look at the actual shop subscription fees incurred in each period and credit back based on this value.

  • This Promotion does not impact your eligibility into any other promotion.

  • This Promotion works independently of eBay’s Fee Deferral programme. Any credits will be awarded as per timings above regardless of any fees (including store subscriptions) you may have deferred via eBay’s Fee Deferral programme.

  • If you are eligible for the promotion you will receive a RSVP link via an email invitation or via ‘My Message’ page.

  • Any other fees (such as insertion fees and listing upgrade fees) will still apply and will be charged in accordance with the eBay fees policy.

4. Restrictions and exclusions

The following are excluded:

  • Private sellers.

  • Sellers who do not have an active shop subscription on the 28th of March 2020.
Sellers who have not actively opted into the Promotion via the RSVP link before the end of the Promotion Period. Please note the timelines above as failure to enter into the Promotion before 25th April 2020, will mean that you are no longer eligible for the credit for the month of April (in whole or in part).

 

5. General

Any attempt to manipulate the Promotion is prohibited and will result in exclusion from participation.

eBay reserves the right to suspend, change or cancel the Promotion at any time, in the event of circumstances arising which, in eBay's opinion, make it necessary for it to do so. eBay reserves the right to add additional terms and conditions for certain parts of the Promotion.

eBay also reserves the right to exclude users on the basis that their seller accounts have fallen below the minimum required seller performance standards or for any reason in eBay’s absolute discretion. Sellers should confirm eligibility by checking their account status on My eBay.

The decision of eBay regarding any aspect of the Promotion is final and no correspondence will be entered into.

eBay reserves the right to verify your eligibility for this Promotion.

eBay may also disqualify any entrant who does not act in accordance with these Terms and Conditions (or is acting in a way which contravenes the spirit and intention of these Terms and Conditions) or eBay's
User Agreement, and/or any policies that eBay may communicate to you.

These Terms and Conditions are governed by the laws of England and Wales. Each party irrevocably agrees to the exclusive jurisdiction of the English courts over any claim or matter arising under these Terms and Conditions.


 

6. Limitation of liability

eBay makes no representations or warranties of any kind regarding any product or service provided by any third party in connection with any Promotion.

eBay shall not be liable, in contract or tort (including negligence) or the breach of statutory duty or in any other way, for the loss or damage howsoever arising suffered by the entrant resulting directly or indirectly from entry to this Promotion. Nothing in these terms shall limit eBay's liability for death or personal injury resulting from negligence or fraud.

eBay will not be responsible for any third party's performance or failure to perform any services related to any Promotion, or for any costs, damages, accident, delay, injury, loss, expense, or inconvenience that may arise in connection with the use of the Promotion, provided that nothing shall limit eBay's liability for death or personal injury caused by its negligence.

eBay does not accept, and is not responsible for, any lost or delayed entries. eBay reminds entrants of the nature and limitations of the Internet and is not responsible for any problems or technical malfunctions of any communications network, online system or computer hardware or software that may affect entry to the Promotion.

Although eBay will use reasonable efforts to ensure that all information relating to the Promotion ("Promotion Material") is accurate, eBay is not responsible for any problems or technical malfunctions of any communications network, online system or computer hardware or software failure that may affect eBay's operation of the Promotion or the Site, including without limitation the accuracy of any Promotion Material.

 
 

7. Organiser

The Promotion is organised by eBay (UK) Limited, who may carry out this organisation through its local subsidiaries, and whose address is 1 More London Place, London, SE1 2AF, United Kingdom.

 



Last updated: 31 March, 2020.